Go to the Internet page www.joyfulgiftcard.com. Enter your card number under "choose your gift." NOTE! Remember to use capital letters. Then click log in. Choose your gift. Enter your contact information. NOTE! You can only enter your home address. We can NOT deliver to business addresses.

I you have difficulties choosing your gift online, we are happy to help. Please contact Joyful Giftcard support by calling +46 (0)31 712 89 70. As there are a lot of products to choose from, we recommend that you look through the product range before you call us.

Since this often is due to your Internet connection, we ask you to try again in a little while. If the problem remains, contact Joyful Giftcard support by sending an e-mail to supportse@joyfulgiftcard.com or calling +46 (0)31 712 89 70.

The card has already been used or you have entered the wrong card number. Please check your card number and try again. If the problem remains, go to "support" for more information.

No, you can only choose from the products visible in the giftshop. However, the product range may change during the card's validity period.

No, you can not change your order. Once a registration is confirmed in the giftshop, the order is automatically placed in our business system and can not be altered.

No, you don't. We use your e-mail address to send you an order confirmation after your order has been registered. When the gift is sent out from our warehouse we send you an e-mail containing your parcel's tracking number so that you can follow its delivery history. Your mobile phone number is only used to send an SMS advice to you, which shortens the delivery time by a few days. You lose this information if you choose not to enter your e-mail address and/or mobile phone number.

No, the parcel can only be delivered to your home address and picked up at your nearest Post Office. Joyful Giftcard uses this way of delivery as it is the greenest alternative.

If your gift does not contain food or delicatessen, your parcel is delivered to your nearest Post Office. As the gift arrives an advice is sent to you. If you have entered your mobile phone number you first receive 2 SMS advices and then 1 reminder via mail.

Your gift should be delivered within 7 days of us receiving your order. If you have registered your e-mail address you will receive an e-mail containing the parcel's tracking number as soon as your gift leaves our warehouse. You can use this tracking number to search for your parcel. You can also use the "support" link to find more information regarding your delivery.

Your gift should be delivered within 7 work days after we have received your order. If you have registered your e-mail adress an e-mail containing the parcel's tracking number will be sent to you as soon as your gift leaves our warehouse. You can use this to search for your parcel. You can also use the "support" link to find more information regarding your parcel. If more than 7 days have passed, please contact our customer service via e-mail (supportse@joyfulgiftcard.com) or phone (+46 (0)31 712 89 70).

Your gift should be delivered within 7 work days after we have received your order. If you have registered your e-mail address an e-mail containing the parcel's tracking number will be sent to you as soon as your gift leaves our warehouse. You can use it to search for your parcel. You can also use the "support" link to check your delivery. If more than 7 work days have passed, please contact our customer support.

According to rules and regulations a receiver ID must be presented if person other than the receiver picks up the parcel.

Your parcel will remain at the Post Office for 14 days. Thereafter the parcel is returned to sender.

No, postal parcels do not get redirected. They are returned to sender. The parcel is not re-sent.

Please contact the Joyful Giftcard support within 8 work days if the delivery is incorrecet or if the article is damaged or faulty in any other way. We will get back to you within 2 workdays. Faulty articles are returned free of charge in accordance with supplied instructions. An article can not be returned as COD (cash on delivery). An article may only be returned after a complaint has been registered with the Joyful Giftcard support in accordance with supplied instructions.

Contact the Joyful Giftcard support via phone number +46 (0)31 712 89 70 or www.joyfulgiftcard.com.

Any complaints must be registered within 8 workdays since the article is considered a gift and therefore falls under the Sale of Goods Act.

If the article you have received corresponds with the description on www.joyfulgiftcard.com it can not be exchanged. If the delivered article is damaged or in any other way faulty, please contact the Joyful Giftcard support to register your complainr in accordance with the instructions above.

Unfortunately you can not change your gift for another size. The order is final.

Please contact the Joyful Giftcard support on +46 (0)31 712 89 70 or via www.joyfulgiftcard.se. An article may only be returned after a complaint has been registered with the Joyful Giftcard support and in accordance with supplied instructions.

If the gift has been delivered in a correct way to the entered address it can only be resent if you pay the extra freight and COD charges. This to cover our costs. If we have made a mistake the gift is sent to you again free of charnge.

Your parcel remains at your nearest Post Office for 14 days. Thereafter the parcel is returned to sender. It may also have been returned because of faulty incoming delivery. Go to "support" for more information. The gift can be resent if you pay for the extra freight and COD charges.

You find the card's validity period on the same side as your card number. If the card should have expired we can unfortunately not renew it. It is the receiver's responsibility to keep track of the card's validity period.

Joyful Giftcard is valid up until 31 December, 2010.